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Effective 8/27/25, These terms and conditions ('Terms') govern the use of the services ('Service') provided by PrivaDrive ('Company'). By accessing or using the Service, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you must not use the Service.
Passengers are expected to maintain the cleanliness and condition of PrivaDrive vehicles. A minimum cleaning fee of $250 will be charged for any spills, excessive dirt, illness-related cleaning, or pet-related damage. The final cost will be determined upon receipt of the invoice from the detailing shop. Additionally, a pet deposit of $25 is required for any bookings involving pets.
Smoking, vaping, or the use of any tobacco, nicotine, or electronic smoking products is strictly prohibited in all PrivaDrive vehicles. Violating this policy will result in an additional fine of $250. Passengers will also be held responsible for any additional cleaning fees or damages caused by smoking or vaping, including odors or burns.
Additionally, passengers will be held responsible for any physical damage to the vehicle’s interior or exterior caused by negligence, misconduct, or failure to comply with these Terms. Repair costs will be determined by a professional service provider, and passengers will be liable for the full reimbursement of all related expenses, including lost revenue if the vehicle is taken out of service for repairs.
All payments for PrivaDrive services are due on or before the day of service. A non-refundable deposit of 20% will be due on the day of booking for weddings, events, and tours. The deposit amount and its applicability will be clearly communicated at the time of booking.
In the event of non-payment, the user will be held responsible for all outstanding charges. PrivaDrive reserves the right to take legal action to recover unpaid amounts. The user will be responsible for any court costs and attorney fees incurred by PrivaDrive in the process of recovering unpaid amounts.
Failure to submit payment in full by the scheduled date may result in cancellation of the service without refund. All payments made are non-refundable unless otherwise specified.
Clients may request to reschedule their booking by contacting PrivaDrive in advance. PrivaDrive will make reasonable efforts to accommodate rescheduling requests, subject to availability.
Cancellations made more than 48 hours before the scheduled ride will incur no additional charges; however, any deposit paid will be retained (if applicable).
Cancellations made between 24 and 48 hours before the scheduled ride will result in a fee equal to 50% of the total booking cost.
Cancellations made less than 24 hours before the scheduled ride will incur a fee equal to 100% of the total booking cost.
All deposits, where applicable, are non-refundable and will be retained in the event of cancellation. All refunds or credits are at the sole discretion of PrivaDrive.
All PrivaDrive rides are scheduled and priced based on the original pickup and drop-off details confirmed at the time of booking. If a passenger requests an additional stop, detour, or change to the final destination during the ride, the following terms apply:
Approval Required
Any unscheduled stop or change to the route must be approved by PrivaDrive dispatch before the driver may proceed. Drivers are not authorized to modify the itinerary or pricing without prior approval.
Pricing Structure
Additional stops or changes in drop-off location are billed according to PrivaDrive’s flat-rate pricing schedule. Charges are based on operational impact, not mileage, travel time, or proportional comparisons to the original fare.
Driver Payments and Tips
Drivers may accept cash payments for standard ride fares when authorized in advance. However, any cash given to the driver for additional stops, detours, or changes to the original itinerary is considered a discretionary tip unless explicitly approved by PrivaDrive. Only the office may authorize or confirm changes to pricing or service terms during a ride.
Unauthorized Changes
If a stop or detour is made without office approval, PrivaDrive reserves the right to invoice the client after the ride based on the additional time, distance, or disruption caused. Repeated failure to comply with this policy may result in refusal of future service.
Reservations connected to concerts, sporting events, festivals, medical appointments located more than 30 minutes outside PrivaDrive’s service area, or similar situations requiring extended waiting periods, may, at PrivaDrive’s discretion, be converted from point-to-point service to hourly service. This ensures the driver remains available for the duration if needed.
If PrivaDrive is required to wait more than two hours at a medical facility or event venue, additional waiting time may, at PrivaDrive’s discretion, be billed at the applicable hourly rate. Updated booking details and pricing will be provided for confirmation, and hourly minimums and rates apply.
For hourly reservations and wedding packages located more than 30 minutes outside PrivaDrive’s primary service area, PrivaDrive may, at its discretion, apply travel time fees in addition to the package or hourly rate. Travel time is calculated per vehicle and covers the time required for the driver to travel to and from the pickup location. Rates are applied by vehicle type: Honda at $100 per additional hour and Transit at $150 per additional hour
PrivaDrive shall not be held liable for delays, cancellations, or failure to provide service due to circumstances beyond its reasonable control, including but not limited to adverse weather conditions, natural disasters, road closures, accidents, or government actions.
In the event of airport delays, if PrivaDrive is required to wait for more than two hours to pick up a passenger, an additional fee of $50 per hour shall be imposed at the sole discretion of PrivaDrive. This fee will be calculated based on the total waiting time exceeding the initial two-hour period.
Unaccompanied minors (passengers under the age of 18) must have a parent or legal guardian book and authorize the ride on their behalf.
Minors may travel unaccompanied; however, PrivaDrive reserves the right to require written consent from a parent or legal guardian before providing service.
The parent or legal guardian assumes full responsibility for the minor’s safety, conduct, and adherence to these Terms during the ride.
PrivaDrive reserves the right to refuse service if a minor is unaccompanied and no prior authorization has been received.
Passengers may consume alcohol in accordance with applicable state laws. Open alcohol containers are permitted in PrivaDrive vehicles while traveling in Indiana and Michigan, as these states allow open containers when using a licensed driving service.
In Illinois, open alcohol containers are strictly prohibited in PrivaDrive vehicles due to state regulations requiring a partition between the driver and passengers—a feature that PrivaDrive vehicles do not have.
Cannabis is legal for recreational use in Michigan but remains illegal in Indiana. Regardless of state laws, the consumption of cannabis within PrivaDrive vehicles is strictly prohibited, as it is illegal under federal and state regulations. Passengers are solely responsible for complying with all applicable laws regarding the possession and transportation of cannabis.
Passengers are responsible for their own consumption and any actions or decisions during and after tours. Passengers also agree that PrivaDrive is not liable for overconsumption and any actions or decisions made during or after tours.
All passengers are expected to behave in a respectful, responsible, and lawful manner throughout the duration of the service. PrivaDrive reserves the right to refuse or terminate service, without refund, if a passenger engages in abusive, illegal, disorderly, or disruptive behavior.
Passengers must also adhere to all applicable seatbelt and safety regulations. Exceeding the legal seating capacity of the vehicle is strictly prohibited and may result in termination of service without refund.
For the safety and security of all passengers and drivers, PrivaDrive vehicles may be equipped with audio and video recording devices. By using the Service, passengers consent to such monitoring, where permitted by applicable law.
PrivaDrive reserves the right to modify, update, terminate, or refuse service at its sole discretion, including but not limited to instances of non-compliance with these Terms or for any other reason deemed necessary. Users will be notified of any changes to these Terms, and continued use of the Service constitutes acceptance of all modifications, updates, and conditions. By using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and any future amendments.
If you have any questions or concerns regarding these Terms, please contact PrivaDrive at info@privadrivenwi.com.